SOLVING INK ISSUES -- Inking a Deal

But it is not just the quality of Van Son's ink that left a lasting impression on Freeman. Almost as important has been its customer support.

"Their technical support and customer service have been very good. Van Son sales representatives regularly call to make sure everything is consistently OK. If we have a specialty job running, a sales rep will often come to watch it run on-press. It makes a big difference because they are there, backing up their product," Freeman says.