Specer Press--Independent Thinking

"They feel some security in knowing that they are dealing with one company with one location," Stephen says. "There's no reason why we can't be as competitive as the larger guys, but yet have a more friendly atmosphere."

Customers not only appreciate Spencer's friendliness, but also its flexibility. There are no large boards, no big committees calling the shots at Spencer. Decisions get made fast. This makes Spencer very attractive to print buyers who don't want to deal with a massive printing conglomerate grown from consolidation. In fact, Spencer is so in demand, the company has had trouble keeping up with all the work.