Special Section Mailing & Fulfillment -- Don't Blame Merlin

So why has Merlin become such a lightening rod in its early life?

The root cause of this stigma, which came early and held as Merlin rolled out nationally, was an intense desire to bring a more exacting standard of accuracy to market without adequate preparation, evaluation and dialogue. Exacerbating the situation was the inability (for whatever reasons) of the postal and industry partners to work together in the start-up period.