Special Section Mailing & Fulfillment -- Finding the Right Fulfillment Software

5. Training and support. Thoroughly investigate the training and support provided by the software vendor. It is important to remember that this new business to be incorporated into your existing business is quite different, and you will be crossing over from the manufacturing sector into the service sector of business. Check references and especially talk to printers who have utilized the software and listen intently to their evaluation of the training and support provided by the software vendor. The vendor's ability to react to your needs and to assist when a critical problem is being experienced should be key factors in your decision process.