Steckel Printing--Adapting and Innovating

"Henry believed in quality service and the people who work here," she says. "Many firms of our size at that time, about $9 million annually, weren't able or willing to make the financial commitment to put a quality management process in place. But Henry knew it was necessary."

O'Connor agrees. "Henry understood fully that a company has to move forward," he says, "and he counted on the talents and ideas of his workers. He took 24 people to a four-day, very intense series of sessions and workshops put on by 3M in June of '92.