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This, however, actually leads to some real problems. The upheaval of changing CEOs diverts the attention of the organization away from the job of putting ink on paper, profitably. It drains the energy that should be going into customer service. Speculation replaces action. More time is spent protecting careers than nurturing the business. Turnover increases. What started out as a relatively simple problem—overly optimistic projections—actually begets genuine problems as quality slips, schedules are missed, skilled and experienced people choose to leave.
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