SUPPLIER news

MAN Roland has developed a new approach to emergency press repairs that will decrease downtime by empowering press operators to fix most mechanical, electrical and procedural problems by themselves. Called TeleTech, the new offering connects printers to an expert group of technicians, called the Rapid Response Team (RRT). TeleTech service begins with a phone call from the facility with a printing problem to a response team member. The trouble-shooting expert discusses the problem with the press operator and narrows down the possible range of solutions. Once the problem is pinpointed, the on-phone technician usually can walk the press operator through the necessary repair steps without the need for a service call.