Survey Advantage Finds AlphaGraphics Shop Tops in Customer Loyalty in Q4 2011

PROVIDENCE, RI—Jan. 25, 2012—Survey Advantage released its Print Buyer Satisfaction Benchmarks for the fourth quarter, ending Dec. 31, 2011. Top performing printers (top third) achieved over 87 percent customer loyalty index, average performers were in the 75 percent to 86 percent range, and poor performers under 75 percent. The industry average remained the same at 81 percent.