Survey Advantage Finds AlphaGraphics Shop Tops in Customer Loyalty in Q4 2011

Results were calculated from a survey of 10,511 print buyers who shared their level of satisfaction after jobs were completed.

Congratulations to AlphaGraphics of Canton, MI, for achieving the best overall loyalty rating. In the fourth quarter of 2011, 98 percent of its customers stated they were “Very Likely” to recommend the shop to colleagues and friends based on its performance for the quarter. Bob Carrigan’s team achieved scores above industry benchmarks throughout 2011, and finally took top honors.