Survey Advantage Recognizes Top Franchise and Independent Printers

PROVIDENCE, RI—May 17, 2013—Survey Advantage released its Print Buyer Satisfaction Index (PBSI) for the quarter ending March 31, 2013. Top performing achieved over 87 percent loyalty, average performers 73 percent to 86 percent, and poor performers under 73 percent. Q1, 2013 results are based on the percentage of 13,309 print buyer reviews that were “Very Satisfied” on recently completed jobs. Congratulations to AlphaGraphics of Wood Dale, IL for achieving the best overall loyalty rating with 98 percent of their customers stating they are “Very Likely” to recommend them over other buyers. To view the winners by category or peer group, please click on the image to the upper right.

The benchmark is a compilation of all feedback gathered for hundreds of printers participating in CustomerPulse. The feedback is published to benchmark performance and enable printers and sign makers to react quickly to customer complaints and opportunities. The PBSI is the most comprehensive measure of print buyer loyalty available in the printing industry.

The vision of the PBSI is to improve industry performance through reliable real-time buyer satisfaction benchmarking. Visit www.surveyadvantage.com/printers for more information.

Source: Survey Advantage.