Survey Advantage Recognizes Top Franchise and Independent Printers

PROVIDENCE, RI—December 31, 2014—Survey Advantage released their Print Buyer Satisfaction Index (PBSI) for the quarter ending Dec. 31, 2014. Performers in the top quartile achieved greater than 88 percent; in the top-middle quartile 83-87 percent; in the bottom-middle quartile 78-86 percent; the bottom quartile achieved less than 77 percent. Q3, 2014 results are based on the percentage of over 20,000 print buyers who rated their printer on recently completed jobs. Congratulations to Paw Print & Mail of South Burlington, VT, for achieving the best overall loyalty rating with 100 percent of their customers stating they are “Very Likely” to recommend them to other buyers. Below are winners by category or peer group.

The benchmark is a compilation of all feedback gathered for hundreds of printers participating in CustomerPulse. The feedback is published to benchmark performance and enable printers and sign makers to react quickly to customer complaints and opportunities. The PBSI is the most comprehensive measure of print buyer loyalty available in the printing industry. The vision of the PBSI is to improve industry performance through reliable real-time buyer satisfaction benchmarking.

Source: Survey Advantage.