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Your customers will appreciate it if you are proactive. If possible, offer some recommendations of printer suppliers that can service them better. That will help smooth the transition.
By communicating with your non-fit customers proactively and openly, you’ll avoid confusion and possible negative repercussions from them talking with other print buyers. And, of course, you’ll give your customers the opportunity to improve their businesses by helping them find a supplier that’s a better fit with their needs.
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