Taking the Job Ticket Digital

PI: When considering investing in electronic job ticketing technology, what should printers keep in mind?

Walsh: "Flexibility will determine, to a great extent, the success or failure of any electronic job ticket implementation. Ownership of the ticket by management and production personnel is critical. If the ticket doesn't contain the information your people deem necessary—in a format they can understand—they won't use the ticket. And, incomplete utilization of an electronic ticket can eliminate many of the benefits of the process."