Testing Your People Skills--DeWese

4. "Insults"—Do you sometimes insult others, a nationality, political groups or religions? Even telling racial or ethnic jokes is a form of intolerance and has no place on a sales call. How do you score?

5. "The Interrupter"—This is one of the today's most grievous and frequent conversation violations. The only time you should interrupt a customer or a prospect is to tell them, "Your wastebasket is on fire!" Practice at home by not interrupting your spouse or significant other. When you interrupt, you may have just prevented your customer or prospect from giving the ultimate clue to locking up their business. How do you rate yourself?