Testing Your People Skills--DeWese

6. "Ummm, You Know"—We've all heard professional athletes, rock stars and average citizens interviewed on radio and TV. Many of their responses go like this, "You know, um, coach says we got to take it, um, you know, one game, you know, at a time." Do you speak this way?

7. "As the President Was Telling Me the Other Day…"—Most name-droppers and one-uppers believe that if they are associated with important people or big accomplishments, others will be impressed. WRONG! I hope you have banished this from your sales and personal conversations and that you can give yourself a perfect five.