The F.P. Horak Co.--No Major Announcements

As the audit draws closer, Krzyminski will spend his days rallying the troops. He's reminding workers of the policies and procedures they must follow. "I'm trying to force habits," he says.

For Horak's latest newsletter, Krzyminski contributed an article explaining what employees should expect during the certification audit. He provided a list of sample questions that the auditors might ask. He also offered some helpful advice. For example, when asked a question, don't be defensive; the auditors are measuring the quality system, not you. And don't be misleading; be honest and concise.