The F.P. Horak Co.--The Grand Finale

The third minor came from element 4.18 (training). The auditors believed that documentation was lacking in this area.

When Horak drafts a new document into the quality system, Krzyminski trains employees personally. He visits the people whom the new document affects and explains the change.

The auditors argued that this method was insufficient. They wanted documentation proving that training took place—a record that workers would sign after Krzyminski had talked to them.