The F.P. Horak Co.--The Grand Finale

The auditors located the final minor non-conformance in element 4.16 (quality records). They found a mistake in a record called the production order change notice.

"I had issued an updated revision of a document, and there was a record that supported it," Krzyminski explains. "I indicated the name of the record, but I forgot to put in there where it was maintained and how long we kept it."