The F.P. Horak Co.--The Grand Finale

Of the four minors, Horak was able to correct—or "close out"—one before the auditors even left. To satisfy the documented procedures for non-conforming product, Horak simply slapped down some orange tape to mark off the scrap area.

Horak should be able to correct the other three minors just as easily. For element 4.11, Krzyminski will calibrate the densitometer, write a procedure on how it's calibrated, then make sure it remains calibrated. To conform with element 4.18, Krzyminski will carry a "sign-off" sheet with him when he does one-on-one training; when he finishes talking to people, they'll sign the sheet, creating an official record of the event.