The F.P. Horak Co.--The Grand Finale

It was Tuesday, Feb. 24, 8 a.m. Two men—two auditors—had come to The F.P. Horak Co. in Bay City, MI, to measure its quality system.

As the auditors spoke during the opening meeting, the Horak executives in attendance listened with rapt attention. Their quest for ISO 9002 culminated in this moment. Months of preparation were about to pay off. Or fail.