The F.P. Horak Co.--The Grand Finale

Horak's digital division runs one shift, the commercial division runs two shifts, and the web division runs three. The auditors checked in all of them. On Wednesday, the auditors even started their day at 6 a.m. so they could question the third-shift web press operators getting ready to clock out.

As the auditors moved meticulously through Horak's facility, they kept a watchful eye out for major non-conformances, the infractions that can cost a company its ISO certificate. They also searched for minor non-conformances.