The F.P. Horak Co.?Pre-assessment's Aftermath

Some people refer to the 138 things as directives. Kevin Krzyminski, quality assurance manager at The F.P. Horak Co., prefers to call them "shalls"—as in "You shall do this" and "You shall do that."

Auditors make sure that companies questing for ISO certification stick to the shalls. They do this by checking over the quality system, combing through documentation and talking to employees.