The Next Wave - Digital Directions

"1999 should redefine and refine the technology trends of the '90s. As printers become more comfortable with their new tools, they will be looking to their vendors for help in the effective utilization of this technology.

"One line of thought: Electronic ticketing is good, but only if it talks to my information system, providing full, real-time access to CSRs, sales and management personnel. Job and client data should be integrated with digital asset management, providing quick, easy access to working and historical data.