The One Constant Is Constant Change

But, as our latest war in Iraq has taught us, good eventually conquers evil. Democracy wins over tyranny. Economic cycles eventually turn for the better. And change, both good and bad, is one constant that we can always count on.

Take RR Donnelley—this issue's cover story—for example. With 30,000 employees working in 45 facilities, this 138-year-old commercial printing industry stalwart is not resting on past laurels. It is in the midst of a transformation and cultural shift that began several years ago. Customer service models are being rewritten. Salespeople are being transitioned from traditional roles to that of business consultants. Continuous improvement methodologies have replaced antiquated production techniques. Equipment upgrades, once implemented primarily to increase capacity, now drive greater efficiency. Digital, standardized workflows replace analog, proprietary systems.