Three Points on the Agenda --DeWese

Okay, I want all of you in the back to settle down. Don't make me call security on you. I can't be waiting up here while you finish those beers and hoagies. I've got some serious business to cover in this column and we've got to get started.

Here's the agenda.

First, I'm going to talk about the importance of customers, which some of you dolts still don't seem to get.