Three Points for Improving Your Business--Harris DeWese

I probably see the financial statements of more than 200 printing companies each year. These companies are large and small, public and private. I also have the opportunity to know if their customers are satisfied and if their employees are motivated to provide that satisfaction. I can tell you, without exception, that the more motivated the workers are, that it follows the more motivated the customers will be, and hence, the better the financial performance.