Web-to-Print Portals: 12 Steps for Getting End User Buy-In, Boosting Utilization

"The smell of popcorn filters up through the ventilation system in the building," Hill says, referring to the fresh corn she pops in a machine she purchased specifically for that purpose. "You draw in a lot of people that way."

Because of the value Hill sees for internal productivity, Freese and Nichols—a multi-location engineering firm—is willing to put in the 1:1 work necessary to give users personalized user attention. Internal print orders used to come through e-mail. Now that the portal has been installed, every time the in-plant receives an e-mail order, a print shop employee walks the user through the process of logging in and submitting the order online.