Web-to-Print Portals: 12 Steps for Getting End User Buy-In, Boosting Utilization
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Sun Life paved the way for success of its W2P system before the full rollout by doing group testing before it went live. This allowed employees to take ownership early on. "We allowed users to practice with those early orders until they felt comfortable," says Allen. "It was a team effort, so everyone was involved."
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Heidi Tolliver-Walker
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