Web-to-Print Portals: 12 Steps for Getting End User Buy-In, Boosting Utilization
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8) Provide ongoing support. If someone inside the client company has a problem with the site, where do they go? One bad experience is enough to sour them for a long time, especially if they have the option to use outside providers.
Will that support come from inside the client company? Or is that something the printer will provide?
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Heidi Tolliver-Walker
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