Web-to-Print Portals: 12 Steps for Getting End User Buy-In, Boosting Utilization

For Pageau, tech support is Darwill's responsibility. "We have an 800 number on the Website. If users have mechanical issues on the site, they don't call corporate—they call us," he says.

Simons, of Holland Litho, agrees. "Our phone number and e-mail address are there for tech support, but the e-mail doesn't point directly to our firm. We keep it generic, so we can support multiple sites through the same address. But the e-mails come directly to me."