Web-to-Print Portals: 12 Steps for Getting End User Buy-In, Boosting Utilization

9) Be great. To keep customers using the system, that support has to be not just good, but great. "It could be a stumbling block if clients call with questions and support doesn't know how to answer them," says Allen, of Sun Life. "So, we have escalation procedures in place. They can approach me, our team lead or our print shop senior manager to ask questions and access resources."