Web-to-Print Portals: 12 Steps for Getting End User Buy-In, Boosting Utilization

In the end, getting user buy-in is not a mystery. It requires a steady, consistent and thoughtful approach to training and education, good followup and responsiveness. Products and function need to line up with the way clients are actually placing orders and the kinds of products they need. Users need to see and experience the benefits of the new document portals, have a positive experience when interacting with the system, and know that the team behind it is accessible and responsive when they have questions, problems or suggestions.