Web-to-Print Portals: 12 Steps for Getting End User Buy-In, Boosting Utilization

If the portal is not hosted by the customer, users may be given a separate link. In Holland Litho's case, the site is hosted by the print shop, but mirrors the look and feel of the client's corporate site.

3) Work with the customer on its launch plan. How does the customer plan to roll out the system to its users, whether internal or external? Successful implementers ensure that users are trained, and they provide ongoing training as the system gets used, tweaked and updated over time. In the most successful companies, those efforts are comprehensive. (The exception being very simple Amazon.com-style sites that require little to no training.)