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He would be so much better served if he just sat quietly and intently listening to the client and showing interest. During the past 30 years, I have made hundreds of team sales calls and conducted hundreds of sales seminars. Those occasions enabled me to meet dozens of print sales superstars, both female and male. Each of them was modest and quiet. They were great listeners and even better questioners. There was nothing phony about them. Customers love those traits is sales people.
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