Cathedral Corp. : Leading by Good Example

Speaking of employees, Cathedral does not employ part-time workers. "It's difficult to foster an environment of 100 percent quality when you don't make a commitment to your employees," Gaige notes. "We hire people and take care of them, like our customers would."

With 2012 growth projected between 3 and 4 percent, Gaige's prime focus is to stay attuned to the needs of her clients. "We need to listen to them and make whatever changes are necessary," she concludes. "The most important thing is to keep moving, to think in two- to three-year time frames, and to make sure we're investing enough in future technologies, without taking on too much risk."for bonus coverage on how Cathedral's data management skills helped it to enter new markets. PI