Transcontinental Inc. -- Growth on the Horizon

The questions it aims to address include: what are the customers' needs, and how to identify and satisfy their problems; how to internally maximize opportunity and efficiency; and how does the company view sales growth through internal growth and through acquisitions?

Basic Training

"We're working as one company to leverage our best intelligence and our best practices," Desjardins states. "We conduct training programs for every employee, including management. We're evolving from selling a product to becoming more of a business resource for customers. We have a continuous improvement program to improve what we do in all areas—systems, operations, productivity and sales.