Trend Graphics: Defying Print Conventions

The Gajewskis started out producing a lot of work on digital copiers, but soon became frustrated with their lack of durability, hit-and-miss service and those dreaded click charges. And, if that weren't enough, Bob Gajewski was seeing competition from an unlikely place—his own vendors and clients.

"One day I walked into one of my largest customers and saw the same, exact copier that we have," he recalls. "They were paying the same per-click charge that I was paying. It made me aggravated that my supplier was also out there selling to end users."