Tri-State--Reinvent and Refocus

"What we've done is identify a market that we're interested in, that can utilize our services and then built a customer base around that," Campagna says.

"Whether we're printing a book for a broker or printing one directly for a customer, it doesn't change what's happening on the production end. The knowledge really has to be on the customer service end, and that's what we've been addressing."