Tri-State--Reinvent and Refocus

Frank Campagna hails from a family of entrepreneurs, which isn't surprising (his immigrant grandfather manufactured spaghetti). Tri-State Copy Land was started by his mother, Loretta, in 1976 as she partnered with Xerox and introduced its first line of high-speed copiers to the Hudson Valley. It was a hot commodity in the late 1970s, and Loretta went after commercial accounts to give them fast turnaround on black-and-white booklets that took considerably longer to produce in commercial shops. Tri-State was turning out millions of copies each month, but the market would quickly change as the larger accounts began installing their own copiers in-house.