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Erik Cagle
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Shortly after 9/11, software companies changed their packaging habits. Printed manuals were no longer included with the software—those who wanted a hard copy paid a premium to have it shipped as the print-on-demand concept began to take hold. As for the annual reports, they transformed from paper documents to PDF files that were available for download on corporate Websites. Those who still wanted a hard copy, once again, were sent one via on-demand printing.
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Erik Cagle
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