USPS Issues RFI for Outsourcing of NCOA Program

The process requires the submission of information from interested parties followed by an evaluation period in which the USPS will determine whether to move forward with a statement of work and request for proposal.

Background
Over 46 million Americans change their addresses annually and the processing of change-of-address (COA) orders received from postal patrons is a vital and necessary part of the USPS’s core mission to maintain timely service to the public. In service of this mission, the USPS processes approximately 46 million change-of-address orders each year. .