USPS Issues RFI for Outsourcing of NCOA Program

Postal patrons can submit their address changes from any of the following three channels:

• Post Office – Complete a PS Form 3575, Change of Address Order

• Internet – Utilize the COA application on usps.com

• Telephone – Utilize the COA process through USPS Corporate Customer Contact

Each of these channels currently offers a variety of move-related information and advertisements. The packages include postcards that the customer can use to notify magazines, catalogs, utilities, and others of their new address, as well as helpful checklists for movers. In addition, for each and every COA order submitted, the USPS provides a Move Validation Letter (MVL) and a Customer Notification Letter (CNL) and/or a Welcome Kit (WK).