Mailing & Fulfillment — ‘Move Update’ Moves Forward

o Your CSRs have to ask the questions and check on the status of the addresses in the list.

o Do you have "current" Move Update documentation in-house?

o Does the customer have it, so it can be provided upon request?

Those questions are just as important as checking on how much postage needs to be in the account. You may actually have to forego claiming the presort discounts if you know that you're mailing for a client that is very high risk.