Mailing & Fulfillment — ‘Move Update’ Moves Forward

o Review your clients one at a time and rank their "risk" levels and your potential exposure.

Step 3: Educate Internal Staff and Be Prepared for Pushback

Particularly those who can never say "no" to a customer.

o Assure that your salespeople and CSRs are aware of the risks associated with telling a client he can mail First Class using your permit, etc.