Make 'Service' Extraordinary –Farquharson/Tedesco
When did ordinary customer service become extraordinary? When did getting a client on the phone become akin to winning tickets in a radio station promotion ("Congratulations! You're the 25th caller!")? Somewhere along the line what was once expected in everyday business disappeared. Perhaps people got too busy or maybe the basics were no longer deemed as necessary, but we now live in a sad world where "No problem" has replaced "My pleasure" and essential customer needs go unanticipated and therefore unmet. Perhaps the better question to ask is, how can you benefit?
Bill Farquharson is a respected industry expert and highly sought after speaker known for his energetic and entertaining presentations. Bill engages his audiences with wit and wisdom earned as a 40-year print sales veteran while teaching new ideas for solving classic sales challenges. Email him at bill@salesvault.pro or call (781) 934-7036. Bill’s two books, The 25 Best Print Sales Tips Ever and Who’s Making Money at Digital/Inkjet Printing…and How? as well as information on his new subscription-based website, The Sales Vault, are available at salesvault.pro.
Very much alive and now officially an industry curmudgeon, strategic growth expert T. J. Tedesco can be reached at tj@tjtedesco.com or 301-404-2244.
