Make 'Service' Extraordinary –Farquharson/Tedesco
Customer service died at roughly the same time when common courtesy became uncommon. The goal of voice mail was once to get someone to call back. Today, when that actually happens, you'd be wise to purchase a lottery ticket. You're on a roll! The I, me, my world we inhabit has given rise to a new breed of rude. But cynics beware: In every problem there is an opportunity!
Bill Farquharson is a respected industry expert and highly sought after speaker known for his energetic and entertaining presentations. Bill engages his audiences with wit and wisdom earned as a 40-year print sales veteran while teaching new ideas for solving classic sales challenges. Email him at bill@salesvault.pro or call (781) 934-7036. Bill’s two books, The 25 Best Print Sales Tips Ever and Who’s Making Money at Digital/Inkjet Printing…and How? as well as information on his new subscription-based website, The Sales Vault, are available at salesvault.pro.
Very much alive and now officially an industry curmudgeon, strategic growth expert T. J. Tedesco can be reached at tj@tjtedesco.com or 301-404-2244.
