Make 'Service' Extraordinary –Farquharson/Tedesco
Three true stories. Three customer service nightmares:
A guest is staying at the Holiday Inn in Independence, OH, and the power goes out in the middle of the night. Okay, that's fine. Lying in bed that morning, the man runs through the list of what's to come once his feet hit the floor and ponders the implications of an electricity-less existence: Cold shower, a challenging shaving experience, dressing in the dark, no coffee...NO COFFEE!!!???
Bill Farquharson is a respected industry expert and highly sought after speaker known for his energetic and entertaining presentations. Bill engages his audiences with wit and wisdom earned as a 40-year print sales veteran while teaching new ideas for solving classic sales challenges. Email him at bill@salesvault.pro or call (781) 934-7036. Bill’s two books, The 25 Best Print Sales Tips Ever and Who’s Making Money at Digital/Inkjet Printing…and How? as well as information on his new subscription-based website, The Sales Vault, are available at salesvault.pro.
Very much alive and now officially an industry curmudgeon, strategic growth expert T. J. Tedesco can be reached at tj@tjtedesco.com or 301-404-2244.
