Make 'Service' Extraordinary –Farquharson/Tedesco
The lesson: Communicate.
Story #3:
There is a fantastic Website called airbnb that allows you to find rental properties anywhere in the world at prices well below that of hotels. Everything from a home to an apartment, right down to a bed within a house, are available. A request was made for the West Palm Beach, FL, area for a couple of weeks in January. Plugging in a few variables, a number of options came up and e-mails went out to four owners with questions regarding their amenities and whether four people would be accommodated. The e-mails went out on a Saturday afternoon. Here's a timeline for their response time:
Bill Farquharson is a respected industry expert and highly sought after speaker known for his energetic and entertaining presentations. Bill engages his audiences with wit and wisdom earned as a 40-year print sales veteran while teaching new ideas for solving classic sales challenges. Email him at bill@salesvault.pro or call (781) 934-7036. Bill’s two books, The 25 Best Print Sales Tips Ever and Who’s Making Money at Digital/Inkjet Printing…and How? as well as information on his new subscription-based website, The Sales Vault, are available at salesvault.pro.
Very much alive and now officially an industry curmudgeon, strategic growth expert T. J. Tedesco can be reached at tj@tjtedesco.com or 301-404-2244.
