Von Hoffmann Corp. -- By the Book

"Our focus is on providing a quality product and service to our customers," points out Robert Uhlenhop, Von Hoffmann chairman and CEO. "We're not big guys; we're a relatively small organization. I know most of our customers personally, and most of them know me and our entire management team. We maintain ongoing dialogues with them and, if they have a problem, they know they can call someone who will pick up the phone. We try to be responsive to publishers' needs."