West Press: Mastering Each Process

In 2002, West Press became an ESOP company (employee stock ownership plan), which has transformed it into a close-knit organization with a staff that remains passionate about the firm's success. "As an ESOP company, it is nice when we all meet to discuss our triumphs and challenges at work," explains Kristy Scharf, president. "We share as many numbers as we can with our employees and, in turn, they ask a lot of questions and care about the business."